After six months of sending approximately one email a week to this company, I finally received my replacement item today.
The vast majority of my queries went unanswered, and the responses I did receive were either blatant copy pasta, or requested details I had purposefully laid out in my exposition. Such gross incompetence clearly wasn't the £5 I saved, so at least I learnt something.
Avoid.
My own experience with Aria Technology Ltd. was this...
Aria Technology, with disregard to the law, within the cooling off period, told me to arrange to collect faulty/unfair for purpose & misdecribed goods, saying (and it charges a fee if so) "There is nothing wrong with them!"
When Aria Technology was reminded of the law, it said that I damaged them -and wouldn't say how.
Months later when Aria Technology was told I would complain to trading standards, it wrote claiming a purpoted telephone agreement with me to return them subject to restricting excercise of my lawful rights -when asked it would not say when, with whom it was saying the purported telephone call took place, Aria Technology would not say.
It sought to limit refund to a credit, when told of the law, it claimed entitlement to deduct 25% re-stocking fee; when told that it had agreed I was entitled to a full cash refund for the goods returned, Aria Technology said that it was for restocking a purportedly returned item which was never returned to it.
Its Directors ignored correspondence to addresses by law on Company House records.
When told that for returned goods of about £100 & resalable which under the law involved simply returning the money it was causing me undue time & expense & I would sue it, Aria Technology sent me a bogus county court summons, which the county court knew nothing about, claiming nearly £600 for deling my faxes which it had ignored.
It was the subject of a computer magazines withdrawal of it recommendation upon discovery that what Aria Technology had submited for its laboratory test was different than what it was selling its readers... It was found by the Committee for the Supervision of Telephone Information Services to have misleadingly advertised its technical services... It was found by Nominet to have for the specific purpose of misleading the consumer to believing that Aria Technology's products were the products of another manufacturer by copying and using that manufacturer's domain name, logo...
When enquired as to whether there was reason to seek claim direcly from a Receiver, it would not say... Aria Technology wrote to me that it was not prepared to pay "at this time" mere £28 pounds, and it is reported to have been the subject, upon non-coplience with court order in favour of the customer, decision to send bailiffs to seize its company property.
I would not recommend Aria Technology
Eren_a